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Online services help

Our interactive online events, web seminars and meetings can be accessed using typical computer systems. These help pages detail technical requirements, audio options and other commonly-asked questions.


Down Syndrome Education International's interactive online services are powered by Cisco WebEx applications. These offer high-quality, integrated presentation, video and teleconferencing, enabling presenters and participants to communicate, share documents, present information and video, ask questions, and more.

Computer requirements

All you need to participate is a computer with a compatible web browser (recent versions of all the most popular browsers will work) and an Internet connection. Optionally, you can also use a telephone line. If using a computer for audio communication, we recommend that you use a headset with a high quality microphone for best results.

Participants join an interactive online session over the Internet via their web browser which will install a small application through which the session is accessed. You can use either integrated audio (which transmits and receives sound via the Internet) or teleconferencing (which uses an ordinary telephone) to join the session.

Countries and language

Participants from all countries are welcome to attend our web seminars. All sessions and handouts are presented in English.

Times and locations

All of our online services are currently operated from Down Syndrome Education International's UK offices during UK daytime. We plan to launch additional services, hosted at Down Syndrome Syndrome Education USA's offices during US Pacific daytime later in 2010.

Offset Location (time zone) Web seminar start times (local)
UTC-8 Los Angeles, San Francisco, Seattle, Vancouver (PST)     08:00 (8.00 am)
UTC-7 Denver, Edmonton, Phoenix (MST)   06:00 (6.00 am) 09:00 (9.00 am)
UTC-6 Dallas, Winnipeg (CST)   07:00 (7.00 am) 10:00 (10.00 am)
UTC-5 New York (EST)   08:00 (8.00 am) 11:00 (11.00 am)
UTC±0 Dublin, Lisbon, London (GMT/WET) 09:00 (9.00 am) 13:00 (1.00 pm) 16:00 (4.00 pm)
UTC+1 Berlin, Brussels, Geneva, Madrid, Oslo, Paris, Rome, Stockholm (CET) 10:00 (10.00 pm) 11:00 (11.00 am) 17:00 (5.00 pm)
UTC+2 Athens, Bucharest, Istanbul, Kyiv, Sofia (EET); Cape Town, Pretoria (SAST) 11:00 (11.00 am) 12:00 (12:00 pm) 18:00 (6.00 pm)
UTC+3 Doha, Manama, Moscow (MST), Nairobi (EAT), Sana‘a, Riyadh 12:00 (12.00 pm) 16:00 (4.00 pm) 19:00 (7.00 pm)
UTC+5½ Chennai, Kolkata, Mumbai, New Delhi (IST) 14:30 (2.00 pm) 18:30 (6.30 pm) 21:30 (9.30 pm)
UTC+8 Beijing, Hong Kong, Perth (AWST), Shanghai, Taipei, Tianjin (CST) 17:00 (5.00 pm) 21:00 (9.00 pm)  
UTC+10 Brisbane, Sydney (AEST) 19:00 (7.00 pm)    

Please note that daylight savings hours will affect some timings in some places at certain times of the year. Please see our time zones information page for further information.


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Contact us

For further assistance, please contact us on +44 (0)23 9285 5330 or email webmaster@downsed.org